Frequently Asked Questions
Who writes the surveys?
eFeedback allows creating of up to 8 "Ratings Questions", responded to by clickin a smiley face of star icon to rate their satisfaction, and up to eight "informational Questions" to help you gain more information about your customer and your costomers experience.
How long should my survey be?
Generally, you’ll get a good completion rate from a survey with under 8 questions. However, it depends on what you’d like to learn from the survey.
Can we brand the survey kiosks?
Yes. Your eFeedback sith will include your Logo and other information about you organization. You can choose to have branded promotional placards and boards, designed in-house or we can design them for you
About The Kiosk
Do we need a Wi-Fi connection for the survey kiosks?
As well as Wi-Fi, we can also supply and Ethernet Adapter to link your device directly to your network.r.
Do we need power?
Yes, you will need a power connection for the eFeedback On-Site devices.
How do I access the results?
All our reports and analytics systems are online so you can access wherever you are, from PCs or mobile devices.
Where will our data be stored?
eFeedback encrypts each response it stores in way that means even the device cannot decrypt it, it can only be decrypted after being sent to our systems. Therefore, if the device is physically stolen or compromised none of the response data can be read.
How many survey responses can we collect?
Do you support different languages?
Yes. Currently we support English, Spanish, French German and Italian. If you need additional languages we can design the surveys for you.